IT Support

Something's not working. Let's fix it.

A build that won't POST, a laptop that blue-screens on boot, malware you can't shake, Wi-Fi that drops every ten minutes. Send it over and you'll get a real technician working the problem with you — over a ticket, a Zoom call, or a quick remote session. No phone tree, no offshore script.

Start a ticketSee what it costs
A support engineer working through an issue live on a laptop
Pointing out the fix directly on screen during a live support session
Four years deepBuilding and repairing PCs
We open the caseActual fixes, not a reboot script
Same person, start to finishYou're not passed around
The usual suspects

Most of what people bring us

If it's not on this list, ask anyway — these are just the ones we see every week.

  • Won't turn on, won't POST, or boot-loops after a new part
  • Blue screens, freezes, and random restarts
  • Slow boot and general “it used to be fast”
  • Virus and malware cleanup
  • Wi-Fi and network that keeps dropping
  • New build QA, part upgrades, and driver messes
  • Windows reinstalls without losing your files
  • Overheating, loud fans, and thermal throttling
How you reach us

Three ways in — pick whatever's easiest

Tickets

Write it up

Tell us what's happening and when it started. We work it in your dashboard with a full back-and-forth thread until it's sorted — good for anything that isn't urgent.

Live Zoom

Get on a call

Some things are faster to show than to type. Book a 1:1 Zoom — now or later — and we'll walk through it together, screen shared.

Remote

Hand us the keyboard

You generate a one-time code and give it to us for Quick-Assist-style access. When we're done it's gone — no software left running, no standing access to your machine.

Pricing

Pay once, or keep us on call

One-off problem? Grab a ticket pass. Need help often? A plan works out cheaper. Everything's managed from your support dashboard.

Pay As You Go

Single Ticket Pass

  • One support ticket, worked to resolution
  • No subscription required
  • Great for the occasional question
$25–$75per ticket, by complexity
Buy a ticket pass
Subscription

Support Basic

  • 3 active tickets included per month
  • Priced-in, no per-ticket surprises
  • Cancel anytime
$49/moSubscribe to Basic
Subscription

Support Pro

  • Unlimited tickets, priority queue
  • Live 1:1 Zoom support sessions included
  • Remote troubleshooting sessions included
$99/moSubscribe to Pro
Enterprise

Custom Support

  • Dedicated support lines & SLAs
  • Multiple seats and locations
  • Scoped and quoted directly
CustomTalk to us
Before you ask
Who actually works on my problem?
A real technician here — four-plus years building and repairing machines. The same person handles your issue from the first message to the fix, so you're never re-explaining it to someone new.
How fast will I hear back?
Tickets usually get a first reply within a few hours during the day. Pro plans jump the queue, and live Zoom sessions can be booked for right now if we're free, or scheduled for a time that suits you.
Do I need a plan just to get one thing fixed?
No. Buy a single ticket pass whenever you need it — no subscription. Basic and Pro only make sense once you're coming back often enough that a flat monthly is the cheaper way to go.
Is remote access safe?
You stay in control the whole time. You generate a one-time code, watch what we do on screen, and can end the session with one click. Nothing is installed to keep us connected afterward.
What if you can't fix it?
Some things are hardware that's simply dead, and we'll tell you that straight rather than run up your time. If it's a dead-end that isn't your doing, we'll make it right on the ticket.